Refund policy
Last updated: September 27, 2026
30-day returns
You can return your order within 30 days of delivery for a full refund of the product price. To be eligible, the item must be unused, with all cards and the charging cable included, in its original packaging.
How to start a return
- Email us at support@brenoria.com with your order number and the reason for the return.
- We reply within 1 business day with the return address and instructions.
- Ship the item back. Please do not send it back before we reply, since returns sent without instructions cannot be matched to an order.
Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong (see below). We recommend a trackable shipping service.
Damaged, defective or wrong items
If your item arrives damaged, stops working within 30 days, or is not what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We will send a free replacement or give you a full refund, whichever you prefer. You do not need to send the item back.
Refunds
Once we receive and check your return, we email you to confirm. Approved refunds go back to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to show it.
Exchanges
If you want a different color, return the item following the steps above and place a new order.
Cancellations
You can cancel your order free of charge until it ships. Email us as soon as possible with your order number.